Integrations Manager

Department: Operations

Employment Type: Full Time

Location: Remote - USA

Reporting To: Chief Operating Officer

Compensation: $80,000 - $110,000 / year

Description

Impruvon Health was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.

At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people’s lives.

About the Role

We’re looking for an Integrations Manager to join our Operations team and help drive the technical execution of our pharmacy, EHR, and state-level system integrations. This is a hands-on, individual contributor role — you will not be managing people, but rather managing the processes, timelines, and communication needed to deliver high-quality, scalable integrations.

You should have a strong understanding of data formats like HL7 and JSON, be comfortable collaborating with engineers and external partners, and be able to communicate clearly across technical and non-technical audiences. While this is not a coding role, you should be technically fluent and capable of translating requirements, documenting workflows, and supporting go-lives.

This role is critical to Impruvon’s expansion, supporting state deployments, pharmacy partnerships, and cross-system interoperability — helping us grow with consistency, security, and reliability.

Key Responsibilities

Integration Execution & Coordination

Support integration delivery for customers and partners
Conduct technical discovery sessions with stakeholders (customers, state IT teams, PMS vendors, EHRs, pharmacies)
Translate business and technical needs into structured requirements, data mappings, and test plans
Collaborate with Engineering on implementation plans and testing workflows — without writing code
Monitor integration timelines, risks, and deliverables to ensure successful and compliant launches

Partner & Vendor Communication

Serve as the day-to-day technical liaison for pharmacy and technology partners
Translate technical information into actionable items for internal teams and external stakeholders
Maintain clear documentation of integration decisions, changes, and partner specifications

Standardization & Documentation

Maintain structured documentation for all integration flows, schemas, validation protocols, and escalation processes
Contribute to building scalable integration frameworks, including standardized workflows and governance models

Monitoring & Troubleshooting

Partner with Engineering to improve visibility into integration health (error rates, throughput, schema issues)
Assist in triaging and resolving integration issues quickly and accurately
Track metrics and help reduce integration-related escalations or delays

Cross-Functional Collaboration

Work closely with Product, Customer Experience (CX), Support, and Engineering to ensure integrations improve workflows and outcomes
Help internal teams understand integration workflows, expectations, and responsibilities

Key Performance Indicators (KPIs)

Timely and successful go-lives for customers
Reduced support tickets and escalations related to integration issues
Improved integration uptime and lower error rates
Clear and standardized documentation across all integration projects
Reduced partner onboarding timelines and increased repeatability

Qualifications

Required Skills and Experience

4+ years of experience in a technical integrations, implementation, or health tech role — or equivalent experience managing healthcare data workflows and coordinating across technical teams
Strong familiarity with HL7, JSON, and API-based systems (you don’t need to code, but you must understand the structure and logic)
Demonstrated ability to translate complex technical requirements for internal teams and external partners
Experience working with or supporting pharmacies, EHR vendors, PMS platforms, or state agencies is highly preferred
Strong organizational skills and attention to detail, especially around documentation and process execution
Excellent verbal and written communication skills

Personal Attributes

Curious and fast learner with strong critical thinking skills
Self-motivated, proactive, and execution-focused
Clear communicator who can bridge the gap between technical and non-technical audiences
Thrives in a startup environment (adaptable, collaborative, and energized by growth)

Benefits

At Impruvon Health, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:

Competitive compensation aligned with experience
Health, dental, and vision insurance
401(k) retirement plan
Unlimited PTO and company holidays
Flexible remote work environment
Professional development and learning opportunities
A mission-driven culture where your work directly impacts lives

Offer